Frequently Asked Self Storage Questions

Is insurance required?

Yes. While our facilities take many precautions against damage or loss, we cannot control unforeseen circumstances, conditions, or potential disasters. Homeowner’s or Renter’s insurance policies are accepted with an active Declaration page presented at the time of rental agreement. Customers are strongly encouraged to check with their insurance provider to ensure that off-site storage is covered in their policy. If your insurance doesn’t cover items in off-site storage, we also offer SBOA Tenant Insurance which is a simple and inexpensive way to protect belongings from the unexpected.

Can you accept packages for me?

Yes. We can accept small packages on your behalf. Inquire at your facility for specifics, rules, and details.

During what times can I access my stored items?

We provide an individual access code that allows 24-hour access at most facilities, 365 days a year, as long as your unit is current on its rent. Loss of power to the property or emergency conditions may temporarily suspend access at some times. Please note that payments made on delinquent accounts after storage facility business hours will not allow gate access or ensure over lock removal until the next business day. Please check with your specific facility either over the phone, in-person, or online to confirm access hours. Some facilities have limited hours of operation and access.

What are your office hours?

Most of our offices are open 9:30am to 6pm Monday through Saturday. Select locations are open 10am to 4pm on Sunday. Be sure to call the facility that you are interested in to confirm office hours or check the facility page. Also be aware that emergencies can occur at the last minute and may affect office and/or customer access hours. We will always do our best to post notices if/when these situations occur. We close all facility offices in observance of the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Thanksgiving Day, Christmas Day. We also close early on Christmas and New Year’s Eve.

What is the difference between office hours and customer access?

Office hours are when our staff is available to assist you with your storage needs or packing or moving supplies. Customer access are the hours when you’re able to gain entry to access your belongings via unique pin code entry.

Do you supply locks?

Yes. We sell packaged disc locks at each of our locations. You will be the only one with a key to your unit. Atlantic Self Storage does not retain “master” keys. It is a requirement of our rental agreement that all customers secure their rented unit at the time of rental. Customers must also remove the purchased lock at time of vacate.

Are there any items I cannot store?

Yes. Prohibited items include, but are not limited to perishable goods, flammable materials, explosives and other dangerous materials, and any item(s) that violates any county, state, or federal law(s). Please inquire with one of our Storage Experts about items that are restricted from being stored on our properties as outlined in our rental agreement.

How much notice do I need to give to vacate?

We require at least 15 days written notice to vacate your unit. Once you have removed all your stored items, remove the lock and leave the unit door open and inform the office in-person, phone or email so we know it is empty.

What is the difference between inside and outside storage units?

Our inside units are typically located inside a building within the property. Some of our locations are multi-story buildings which are accessible via elevators and wide corridors. You can use our carts to help transport your items to your unit at select locations. Outside units are ground level access and normally have drive-up access directly to your unit.

What are drive up units?

A drive-up unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing large, heavy items or equipment since you have the ability to load your belongings directly from a vehicle or truck.

Are there lights in the storage unit?

Some locations have units with a light inside the unit making it easier to the locate the things you are trying to find. Additional lighting products are available for sale in most of our offices.

Are all Atlantic Self Storage locations priced the same?

No. Each site is priced differently depending on the product and market conditions at that location.

What is a Resident Storage Expert?

Most of our sites have a “Resident Storage Expert team” which means the facility employee(s) has an apartment as part of the facility.

What information and documentation do I need to provide to rent a storage unit?

You need to bring one of the following at time of rental: current (non-expired) state issued photo identification card, driver’s license, or passport. You will be required to provide your full legal name, social security number, and at least one alternate contact as well. A debit or major credit card will be placed on file for monthly billings.

Do you offer parking for the storage of RV, Boats, Cars, & Motorcycles?

Yes. Some locations offer storage (inside and outside) for RV’s, boats, cars, and motorcycles. Please call 1-877-WE-STORE to find the nearest Atlantic Self Storage in your area.

What information and documentation do I need to rent a vehicle space?

You need to bring one of the following at time of rental: state issued photo identification card, driver’s license, or passport. Also, you will need to provide a vehicle title or registration, in the name of the customer renting, that matches the name on the provided identification. Proof of current insurance is required as well. You will be required to provide your full legal name, social security number, and at least one alternate contact. A debit or major credit card will be placed on file for monthly billings.

Can I buy boxes and other moving or packing supplies from Atlantic Self Storage?

Yes! We have a wide variety of packing and moving supplies available at each of our 50+ locations.

What is a Storage Value Pack?

A storage value pack includes all of your basic storage needs! This pack is available for new and existing customers and includes high quality disc lock, hanging DampRid moisture absorber, heavy duty protective plastic cover, and a magnetic light. Whether you need the basics for your new unit or need to restock on the essentials, this value pack has it all.

What is an Admin Fee?

A one-time fee of $25.00 plus tax is applied at the start of each new rental. This fee helps to balance the administrative costs involved with completing the rental agreement packet.

What size storage unit do I need?

Our unit size guide can quickly help you determine which unit will be the right size for what you plan to store. You can also contact our Storage Experts at one of our 50+ locations to discuss your storage needs and receive tips and advice on the best fit for you.

Do I need to provide my full Social Security Number?

Yes. A government issued photo identification and a full Social Security Number are required to rent a storage unit with Atlantic Self Storage.

How old do I need to be to rent a storage unit at Atlantic Self Storage?

The required age to rent a storage unit is at least 18 years old.

Can I pay with a check?

Yes. Atlantic Self Storage will accept checks as form of payment; however, we are unable to accept Starter checks, checks issued by a foreign bank, or any form of check payment at initial time of rental.

What happens if I lose my lock keys or cannot open my lock?

If this were to occur contact your facilities storage expert to inquire about scheduling a lock cut with Atlantic Self Storage.  Alternatively, you may schedule a certified locksmith for assistance.

Are you locally owned?

Yes! We’ve been locally owned and operated since 1979. Atlantic Self Storage is very grateful to have the opportunity to be actively involved in the local community. Check out our list of local partners and giving back efforts for more information.

Do you offer military discounts?

We are proud to support our active duty and retired military families by offering a 10% discount on all standard storage rates.